FREQUENTLY ASKED QUESTIONS
Preparing for Your Appointment
What are your office hours of operation?
Our office hours are Monday thru Friday from 8:00 am to 3:00 pm. The doctor also sees select patients via telemedicine from 5pm - 7pm or on weekends.
What kind of insurance do you accept?
We accept most commercial insurance, Medicare and fee for service (credit card, HSA card and cash). Sorry, we do not accept personal checks. Please provide us with your insurance information when scheduling your appointment. On the day of your appointment, make sure to bring in both your insurance card and a valid ID (such as driver’s license). It is our office policy to collect your co-pay or deductible at the time of your appointment.
What is your policy for prescription refills?
If you are due for refills, it generally means you are do for a visit or lab work. If you are due for a follow-up appointment, then a temporary refill may be sent and you will be encouraged to schedule your appointment. We encourage you to schedule your appointment in advance so that you do not run out of medications. Otherwise, please call your pharmacy and ask them to send a refill request. Allow 3-5 business days for prescription refills.
How will your office handle prior authorizations for medications and procedures?
Some insurances require approval for medications or procedures. Once we make a case to your insurance company, it is up to them to approve or deny it. This generally takes more than 3-5 days.
What hospital should I go to?
Our doctor does not admit patients to the hospital. We use hospitalists or hospital doctors to manage our patients in the hospital. In this manner, MD One gives you more time with the doctor in the office
What should I bring to my appointment?
Please wear a face mask. Bring your insurance card, driver's license, form of payment, and all the medications you are currently taking (we prefer you bring the actual medications instead of making a list of the medications)
When will I find out about my test results?
Please allow 7-10 days for test results. If your labs are normal or not clinically significant, we will send you a message through our secure online patient portal or send you a letter by mail. If your labs are abnormal, we will contact you through our secure online patient portal or call you.
Will I be able to get in touch with the doctor after hours?
We recommend only calling with urgent questions after hours. If you need an appointment, need medication refills, or other non-urgent questions , please wait till
regular business hours or use the patient portal.
How do I schedule a same day or urgent care appointment?
If you are having an emergency, please dial 911. Otherwise, you may call our office to see the availability for same day appointments. We do not offer on-line scheduling at this time.
What is your cancellation policy?
We require a 24 hour notice to cancel appointments. To avoid the cancellation fee, please contact us if you are not going to make it to your scheduled appointment or need to reschedule it.
What if I need a referral to a specialist?
Certain insurances require referrals from your primary care physician to see a specialist. Once we generate the referral, it must be sent to your insurance company for processing. They, in turn, approve or deny it. Once approved they contact us and we will send information to the specialist you need to see. If we have not seen you for the condition requiring a referral; or if you are overdue for your follow-up, you will be asked to schedule an appointment. Please allow at least 5 business days to process any referrals.
I could not reach the office during regular business house and left a message, when will I be called back?
Voicemails are checked throughout the day and non-urgent calls may be returned within a 24-48 hour period. The patient portal is the most efficient way to reach the practice.
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